Job Summary

We are seeking a detail-oriented and responsive Customer Service Agent to manage client communications, coordinate export orders, and support day-to-day trading operations. The role is critical in ensuring smooth execution of orders, timely documentation, and excellent client experience.

Key Responsibilities

Client Communication

• Handle inquiries from international clients via email, calls, and messaging
• Provide accurate product details, pricing, shipment updates, and documentation support
• Maintain professional and prompt communication with buyers and suppliers

Order & Export Coordination

• Process customer orders and coordinate with suppliers, logistics, and shipping agents
• Track shipments and update clients on delivery timelines
• Ensure smooth execution of export transactions

Documentation & Compliance

• Prepare and manage export documentation (Invoice, Packing List, BL, COO, etc.)
• Coordinate with freight forwarders and clearing agents
• Ensure compliance with international trade regulations

Internal Coordination

• Work closely with procurement, logistics, and accounts teams
• Assist in resolving operational issues related to shipments or delays
• Maintain accurate records of transactions and communications

Customer Relationship Management

• Build long-term relationships with clients
• Handle complaints or issues efficiently and professionally
• Support repeat business through excellent service

Required Skills & Qualifications

• Bachelor’s degree in Business, Logistics, Supply Chain, or related field
• 1–3 years of experience in trading, export/import, or logistics industry
• Strong communication skills (written & verbal English required)
• Knowledge of export documentation and shipping processes
• Proficiency in MS Excel and email communication
• Ability to handle multiple orders and deadlines

Key Competencies

• Attention to detail (critical for documentation)
• Strong follow-up and coordination skills
• Problem-solving mindset
• Ability to work under pressure
• Customer-focused approach

Preferred Experience

• Experience in commodities trading / raw materials / steel industry
• Familiarity with Incoterms, LC transactions, and international shipping
• Experience dealing with global clients (Middle East, Asia, Africa)

What We Offer

• Competitive salary
• Exposure to international trade and global clients
• Growth in the commodities and steel supply chain sector
• Stable and professional work environment

• Attention to Detail
• Problem Solving
• Time Management
• Communication
• Customer Relationship Management (CRM)

• 3 or more years of experience is required
• Graduate is required